The CXNext Phil Summit 2023

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The CX Revolution: Harnessing the Power of AI
The CXNext Phil Summit 2023

26th September 2023 @ Manila, Philippines

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

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The CX Revolution:

Harnessing the Power of AI

The Philippine customer experience market is a growing sector with a wide range of opportunities for businesses. According to the Philippine Customer Experience Report, the customer experience landscape in the country is changing rapidly as digital technology and customer expectations evolve. The customer experience market in the Philippines is defined by its high degree of customer loyalty and customer satisfaction, as well as its wide range of services and products.

The Philippine customer experience market is driven by a number of key factors, including an increasing preference for digital channels, an expanding range of customer experiences, and a rising demand for personalized services. The most successful businesses in this sector are those that provide customers with an engaging and personalized experience.

In terms of key customer experiences, the Report identified three distinct categories of customer experience: convenience, service, and trust. Customers are looking for convenience in their customer experience, such as easy access to customer service, quick responses to queries, and hassle-free transactions. Service is also an important factor for customers, and the report found that customers are looking for reliable and helpful customer service, as well as personalized services that meet their specific needs. Finally, trust is an important factor for customers, and businesses must ensure that their customer experience is reliable and secure.

Overall, the Philippine customer experience market is an exciting and rapidly growing sector that offers significant opportunities for businesses. With the right customer experiences and efficient customer service, businesses can ensure that their customers remain satisfied and loyal.

Six Reasons to Attend

The CXNext Phil Summit 2023

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

No.1 Stay up-to-date on industry trends and best practices
Attending a customer experience conference can help you stay abreast of the latest trends and best practices in the industry.
No.2 Network with industry professionals
Conferences provide an opportunity to network with other professionals in your field , exchange ideas , and build relationships.
No.3 Learn from experts and thought leaders
Customer experience conferences often feature keynote speakers and panelists who are experts in the field and can provide valuable insights and perspective
No.4 Get inspired and motivated
Conferences can be a great source of inspiration and motivation , especially if you’re feeling stuck in your current role or looking for ways to improve your skills.
No.5 Improve your company’s customer experience:
Attending a customer experience conference can help you identify new ways to improve customer experience , which can ultimately lead to increased customer satisfaction and loyalty.
No.6 Have your brand and your solutions presented
Getting first-hand, high-value client intelligence; connecting CX decision Makers; having one on one private meetings to make a sale.

Running Agenda - CXNext Phil Day 2023

(September 26, 2023, @ Manila)

The CX Revolution

Harnessing the Power of AI:

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

AM Session I
09:00 am
Customer Experience Overview in the Philippines

09:30 am
Personalizing Customer Experience with AI-Driven Marketing: Strategies and Best Practices

10:00 am
Using AI to Predict and Anticipate Customer Needs for a Better CX and Marketing Strategy

10:30 am
Networking Tea Break
AM Session II
11:00 am
Reimagining customer experience through data-driven insights

11:30 am
ML and Predictive Analytics: Unlocking Customer Insights through AI-powered Data Analytics

12:00 nn
Panel Discussion:
Intelligent automation: How AI and automation are being used together to streamline processes and improve CX

12:30 pm
Lunch Break
PM Session I
13:30 pm
Panel Discussion:
Creating a customer-centric digital culture within an organization

14:00 pm
Defining customer expectations through digital transformation

14:30 pm
Integrating digital channels into a multi-channel customer experience strategy

15:00 pm
Networking Tea Break
PM Session II
15:30 pm
Overcoming Big Data Security Issues in CX

16:00 pm
Incorporating Customer Experience Security into your Strategy

16:30 pm
Panel Discussion:
Securing the Customer Experience: Building Trust and Loyalty in the Age of Cyber Threats

17:30 pm
After Event Networking

CX Leader Talks (Updating...)

The smartest people work every day to provide the best customer service and make our clients happy

Max Holden
Founder & Art Director
Eva Stark
Customer Experience
Julia Bush
Design Director
Carlos Lott
Marketing Director

Who should attend

•Chief Operations Officer •Global Head / VP / Directors of CX •Customer Experience executives / Officers / Heads/ Seniors •Head of Operations •Chief Customer Experience •Chief Executive Officer

•Business Strategy Manager •Transformation Strategy •Chief Customer Officer •Customer Relations •Customer Service •VP Innovation •Director of User Experience •Head of Data Technology Transformation

•Heads of Product Development and Innovation •Chief Digital Heads •Technology Heads •Chief Marketing officer / Heads •Business Marketing •Director of Innovation •Digital Product Manager

•Marketing and Digital Transformation •Chief innovation officer •Head of Business development •Customer Relation Management •Customer Satisfaction •CXO

•Retail •Banking •Insurance •Automotive •Travel and Tourism •Telecommunications •Healthcare •Airline and Aviation •Food and Beverage ,Professional Services •Media and Entertainment •Energy and Utilities •Technology and Software •Construction and Real Estate

•Hospitality •Retail Banking •Online Shopping •Consultancy •Legal Services •Automation •Automobile Industry •Fashion •Publishing •Agriculture •eCommerce •Sports •Telecommunications Industry •Mining •Social Networking •Aerospace •

•Consulting •Waste Management •Aerospace and Defense •Chemicals •Mobile Applications •Telecommunications and Network Security •Government Services •Telecommunications Equipment •Security Services •Education

•Manufacturing •Business Services •Pharmaceuticals •Advertising and Marketing •Investment Banking •Banking and Financial Services •Automotive Industry •Mining and Metals •Electronics
•Logistics and Supply Chain etc.,

We love our clients & partners

Our favorite customers share their impressions.

“Digital innovation is our focus, and we are very happy to be able to participate in Escom events. The speakers touched upon all aspects of digital transformation. It showcased the latest technology innovations •especially the artificial intelligence-related ones

•very inspiring.

Look forward to future events.”