The CX Revolution: Harnessing the Power of AI
The CXNext Phil Summit 2023
26th September 2023 @ Manila, Philippines

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

Days
Hours
Minutes
Seconds

The CX Revolution:

Harnessing the Power of AI


The Philippine customer experience market is a growing sector with a wide range of opportunities for businesses. According to the Philippine Customer Experience Report, the customer experience landscape in the country is changing rapidly as digital technology and customer expectations evolve. The customer experience market in the Philippines is defined by its high degree of customer loyalty and customer satisfaction, as well as its wide range of services and products.


The Philippine customer experience market is driven by a number of key factors, including an increasing preference for digital channels, an expanding range of customer experiences, and a rising demand for personalized services. The most successful businesses in this sector are those that provide customers with an engaging and personalized experience.


In terms of key customer experiences, the Report identified three distinct categories of customer experience: convenience, service, and trust. Customers are looking for convenience in their customer experience, such as easy access to customer service, quick responses to queries, and hassle-free transactions. Service is also an important factor for customers, and the report found that customers are looking for reliable and helpful customer service, as well as personalized services that meet their specific needs. Finally, trust is an important factor for customers, and businesses must ensure that their customer experience is reliable and secure.


Overall, the Philippine customer experience market is an exciting and rapidly growing sector that offers significant opportunities for businesses. With the right customer experiences and efficient customer service, businesses can ensure that their customers remain satisfied and loyal.

Six Reasons to Attend

The CXNext Phil Summit 2023


Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

Running Agenda - CXNext Phil Day 2023

(September 26, 2023, @ Manila)

The CX Revolution

Harnessing the Power of AI:

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

  • AM Session I

    09:00 am

    Customer Experience Overview in the Philippines


    09:30 am

    Personalizing Customer Experience with AI-Driven Marketing: Strategies and Best Practices


    10:00 am

    Using AI to Predict and Anticipate Customer Needs for a Better CX and Marketing Strategy


    10:30 am

    Networking Tea Break

  • AM Session II

    11:00 am

    Reimagining customer experience through data-driven insights


    11:30 am

    ML and Predictive Analytics: Unlocking Customer Insights through AI-powered Data Analytics


    12:00 nn

    Panel Discussion:

    Intelligent automation: How AI and automation are being used together to streamline processes and improve CX


    12:30 pm

    Lunch Break

  • PM Session I

    13:30 pm

    Panel Discussion:

    Creating a customer-centric digital culture within an organization


    14:00 pm

    Defining customer expectations through digital transformation


    14:30 pm

    Integrating digital channels into a multi-channel customer experience strategy


    15:00 pm

    Networking Tea Break

  • PM Session II

    15:30 pm

    Overcoming Big Data Security Issues in CX


    16:00 pm

    Incorporating Customer Experience Security into your Strategy


    16:30 pm

    Panel Discussion:

    Securing the Customer Experience: Building Trust and Loyalty in the Age of Cyber Threats


    17:30 pm

    After Event Networking

CX Leader Talks (Updating...)
The smartest people work every day to provide the best customer service and make our clients happy
  • Max Holden
    Founder & Art Director
  • Eva Stark
    Customer Experience
  • Julia Bush
    Design Director
  • Carlos Lott
    Marketing Director
Who should attend

•Chief Operations Officer •Global Head / VP / Directors of CX •Customer Experience executives / Officers / Heads/ Seniors •Head of Operations •Chief Customer Experience •Chief Executive Officer

•Business Strategy Manager •Transformation Strategy •Chief Customer Officer •Customer Relations •Customer Service •VP Innovation •Director of User Experience •Head of Data Technology Transformation
•Heads of Product Development and Innovation •Chief Digital Heads •Technology Heads •Chief Marketing officer / Heads •Business Marketing •Director of Innovation •Digital Product Manager
•Marketing and Digital Transformation •Chief innovation officer •Head of Business development •Customer Relation Management •Customer Satisfaction •CXO

•Retail •Banking •Insurance •Automotive •Travel and Tourism •Telecommunications •Healthcare •Airline and Aviation •Food and Beverage ,Professional Services •Media and Entertainment •Energy and Utilities •Technology and Software •Construction and Real Estate

•Hospitality •Retail Banking •Online Shopping •Consultancy •Legal Services •Automation •Automobile Industry •Fashion •Publishing •Agriculture •eCommerce •Sports •Telecommunications Industry •Mining •Social Networking •Aerospace •
•Consulting •Waste Management •Aerospace and Defense •Chemicals •Mobile Applications •Telecommunications and Network Security •Government Services •Telecommunications Equipment •Security Services •Education
•Manufacturing •Business Services •Pharmaceuticals •Advertising and Marketing •Investment Banking •Banking and Financial Services •Automotive Industry •Mining and Metals •Electronics
•Logistics and Supply Chain etc.,
We love our clients & partners
Our favorite customers share their impressions.

“Digital innovation is our focus, and we are very happy to be able to participate in Escom events. The speakers touched upon all aspects of digital transformation. It showcased the latest technology innovations •especially the artificial intelligence-related ones

•very inspiring.

Look forward to future events.”

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Buffeet lunch, tea breaks, and refreshments




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One (1) participant pass to all-day event session

Business Matching Networking opportunities

Business lunch, tea breaks, and refreshments

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