Frequently Asked Questions

It depends on your pass type:

• Delegate Pass: Yes. For the vast majority of our summits and conferences, we only issue Delegate Passes. If your badge says “Delegate”, five-star networking lunches and coffee breaks are fully included.
• Visitor Pass: For select large-scale events or exhibitions where “Visitor” passes are available, lunch is generally not included (unless specified otherwise in your ticket tier).

Our standard dress code is Business Casual. Jackets and ties are welcome but completely optional. Note that conference ballrooms in Asia and the Middle East are often heavily air-conditioned, so we recommend bringing a light blazer or layer.

Yes. Our venue hotels provide Halal-friendly, vegetarian, and allergen-aware dining options. Please indicate any specific dietary needs during online registration or inform your Event Manager at least 7 days prior to the event.

Registered delegates receive access to our post-event digital documentation package. At the conclusion of the summit, we ask attendees to complete a brief digital feedback survey; once submitted, you will receive a secure download link containing all speaker presentations approved for public release.

Networking is at the core of our events.If you are looking to connect with a specific delegate, speaker, or VIP onsite, simply speak with our staff at the Registration Desk or VIP Lounge—our team will gladly facilitate a warm introduction.

No. Travel and hotel accommodation are not included in your registration or sponsorship package; delegates are responsible for their own travel arrangements.

However, Escom Events usually negotiates a preferential corporate room rate with the official venue hotel (typically lower than standard retail rates). If you would like to access this discounted rate, please contact your Event Manager for the booking code or link. Please note that Escom does not book or pay for rooms on behalf of delegates—you will contract and settle payment directly with the hotel or your travel provider.

You will receive an official Pre-Event Joining Instruction email approximately two weeks prior to the event. This includes the finalized agenda, exact ballroom location, registration desk hours, and local transport directions.

Yes. Once your registration and payment are confirmed, we can issue an official Visa Support Letter to assist with your business visa application. Please request this through your Event Manager at least 4 weeks before the event date.

Full payment is required within 5 business days of receiving your registration invoice, and must be cleared prior to the event date to guarantee entry. We accept corporate bank transfers (TT) and major credit cards / online payment gateways (such as PayPal or Stripe).

Yes! If you are unable to attend, we welcome delegate substitutions from the same organization at no extra cost. Simply notify your Event Manager in writing with your colleague’s name, job title, email, and phone number at least 48 hours before the event so we can update the badge and guest list.

Unless explicitly stated otherwise in your sponsorship agreement (such as a turnkey tabletop package), our exhibition booth packages provide rough space (raw space) only.

Sponsors are responsible for designing and building their own booths using their own contractors. If you need local support, we are happy to recommend our list of trusted local booth contractors who are familiar with the venue’s technical regulations. Just ask your Event Manager for an introduction.

Absolutely. We are always looking for senior industry practitioners with practical case studies and bold insights. Please reach out to our Production Team or your Event Manager to discuss available speaking slots or panelist opportunities.

For clients hosting custom events (such as product launches, CXO dinners, or partner summits), you can either outsource the full turnkey project to Escom or co-manage specific segments with us.

• Dedicated Account Management: Every project is assigned a dedicated Event Manager from planning to post-event reporting.
• Wish-List Acquisition: You can provide a target "wish-list" of accounts and decision-makers. Our in-house research and telemarketing teams will combine your list with our proprietary industry database, executing multi-channel outreach (direct phone invitations, EDMs, and social campaigns) to secure qualified attendance.
• Data Privacy & Handover: We strictly adhere to international data privacy standards (such as GDPR and PDPA).Attendee contact details are collected with explicit opt-in consent during registration and shared securely with the event owner.